2020 VOLKSWAGEN TOUAREG – V8 TDI R-LINE

Ian and Michael

I just wanted to thank you both for the terrific and innovative service provided to Katriona and me when we purchased a Landcruiser VX from you. With the car being in Sydney and us in Canberra you willingness to actually take the time to drive the car down to me was simply great. And with no obligation or pressure to buy. As you know, we did buy and the car is everything you said it was … a great machine. Your trust in us was also much appreciated. I think your new model of selling (ie internet based and a personal “one on one” service to the customer) is I think the way of the future for busy people.

Best wishes.
Tony Carey

PS The attention of Sharon from My Personal Loan was a great addition to enabling the deal to happen with minimal fuss. Thanks again.

My purchase of SRT8 was made absolutely seamlessly with the help of the team at Citylink. Ian was a complete professional, having the knowledge I expect from a high performance car dealer, as well as the old school customer comes first approach which is rarely embraced these days.

I felt completely in control of my decision, and Ian was there from start to finish I’ve had a number of offers to buy my car since I’ve had it but I wouldn’t trade it for the world. Ian personally delivered my car to my door which was extremely helpful with my current commitments.

I’ll be making my next car purchase through citylink in June and would highly recommended them if you’re looking. for a professional outfit and peace of mind…

Our personal experience with Citylink Motors Cars That Excite has been nothing short of incomparable. This company has set a very high precedent in terms of customer service in the very generic industry of used motor vehicle sales. From our first phone conversation, the professionalism, courtesy and honesty from Ian was exceptional. Inspection of the vehicle with him was a very refreshing experience, very different and a very welcome change from other salesman that we have encountered. Dealing with him felt like we had actually known him for a very long time, it made us all very comfortable and there was no pressure for a sale. His ethics are to be commended.

We would also like to add that Michael, who deals with all the mundane but necessary paperwork, is a true gentleman in every sense of the word. He handled the process for us in a prompt, courteous and professional manner and his attention to detail is unparalleled.

Thank you to both of these gentleman, the whole experience has been exceptional. We wish them all the very best always and continued success.

Dear Michael

Back in April I wrote you with commendations and thanks for the excellent service that Citylink had provided me when purchasing an FPV GT. That car and that service were so good that I’ve subsequently purchased an HSV Clubsport GXP from Citylink as well. Never before have I purchased two cars within a few months!

The service from Citylink has been just as good this time around – so once again please accept my congratulations and thanks. Sales Manager Extraordinaire Col Byrne made my buying decision easy by mixing friendly humour with professional attention to detail, and again he was kind enough to bring the HSV to my Central Coast home for a test run and subsequently to deliver it to me. The car was as clean as a whistle and I love owning and driving it, as I do my FPV – what a great combination!

We did run into a small issue with the HSV when it was found there was a problem with two of the wheels. However, I received an instant response from your Service Manager Matthew Tonna when I called to ask for advice. He immediately moved to get the wheels checked and, when the problem was identified, action was underway straight away to provide me with new replacement wheels – no delays, no hassles, just a quick understanding of the situation and determination to ensure all was well for me. Both Matthew and Col kept me informed of what was happening, and Col offered to come and pick the car up to get the wheels fitted to save me any time and inconvenience in taking it back to Citylink.

Like Col, Matthew was courteous and efficient, and both of them have been a pleasure – and fun – to work with. I would also like to mention the excellent service I received from Janneke on the administration side as I completed the paperwork side of the HSV purchase. The whole Citylink Team was just wonderful. My experience with Citylink has been very different to the service I’ve received from other (major) car dealers in the past – immeasurably better in every way. I have no hesitation in recommending Citylink to anyone considering the purchase of one of your vehicles.

Many thanks indeed – again!

With very best wishes,

Dear Michael,

In late November, I visited your showroom intending to purchase a near new Holden Commodore SS V utility. I indicated quite specifically what I was after to your sales staff.

Several days later, I was contacted by your office and told that the vehicle I had requested had been located and was being prepared for sale. The vehicle not only met my requirements, but exceeded them quite handsomely. The price was right and the attention to detail was exemplary. For example, every factor had been attended to, right down to factory interior mats, registration plate covers, Chevrolet grille, wheel lock nuts, and even a full tank of premium fuel.

In addition, the vehicle has been prepared to a quite distinctive ‘CityLink’ look which the majority agree is vastly superior to what HSV delivers.

Your staff deserves commendation for their prompt and efficient service. Furthermore, the afternoon the vehicle was delivered, I was greeted at the showroom by the entire team whom congratulated me on my purchase, explained the operation of the vehicle and even set up my mobile’s Bluetooth.

Thank you for the wonderful experience of purchasing a motor vehicle at CityLink Motors.